Get ready for a soft skills masterclass with Monica Earley and Andy Andrews, and discover why a warm smile, eye contact, and a genuine “hello” can do wonders in customer service. With Monica’s military-grade insights and Andy’s signature humor, learn how small actions can turn casual shoppers into loyal customers. Whether you’re managing a team or simply looking to improve your people skills, this Protocol Conversation is packed with tips that make all the difference.
Monica Earley
Monica Early has invested the majority of her adult life teaching relationship skills and etiquette. That is a simplified explanation, of course, but as a valuable contributor to Wisdom Harbour, she is the most qualified expert in that field we’ve ever come across!
Monica is the recently retired Chief of Protocol for Air Force Special Operations. In that role, she was directly responsible for protocol support of dignitaries and distinguished visitors from Congress, the Department of Defense, private industry, and international allies. With the U. S. Special Operations Command in Tampa, Florida, she led numerous joint itineraries, ceremonies and events.
Monica was a key expert in the development and validation of the accredited Air Force Protocol Fundamentals Course, the only program of its kind in the government today. With a Bachelor of Science Degree in Business Management and a diploma from the US Air Force Air War College, Monica is certified in International Protocol and as a Corporate Etiquette Consultant. She is also certified as a Children’s Etiquette Consultant by the Etiquette and Leadership Institute.
Monica lives in Ft. Walton Beach, Florida and is a huge asset for Wisdom Harbour’s school, corporate, and family subscribers. After all, if generals are required to learn from Monica…what might our children become with her instruction?
Zoom Etiquette
Get ready to zoom into proper video call etiquette with Monica Earley and Andy Andrews! In this laugh-out-loud Protocol Conversation, learn why pants are always part of the dress code, how to keep distractions at bay, and why your mute button is your best friend. Whether you’re a CEO or just trying to impress Grandma, these tips will ensure your next Zoom call goes off without a hitch—or an embarrassing snack attack. Don’t miss it!
Taxi and Rideshare Manners
Ready to take your rideshare etiquette up a gear? Join Monica Earley and Andy Andrews as they ride through the do’s and don’ts of taxi and Uber etiquette! From securing your spot as the passenger-in-chief to avoiding a food fiasco on wheels, this humorous yet practical guide will have you tipping your hat to better manners—and maybe even your driver! Buckle up for a journey filled with laughs and insights that’ll make your next ride a smooth one.
Protocol Quiz: A Year in Review
Join Monica Earley, Former Chief of Protocol for Air Force Special Operations, as she quizzes the ever-entertaining Andy Andrews in this month’s Protocol Conversation. With a year’s worth of etiquette lessons on the line, will Andy pass Monica’s test? From airplane armrests to napkin ring uses, prepare for an episode brimming with unexpected answers, delightful banter, and infectious laughter that’s guaranteed to entertain and enlighten!
Elevator Manners
“Going up?” Join Monica Early on a ride through elevator etiquette in this month’s Protocol Conversation. Monica and Andy navigate the ups and downs of elevator behavior, including entry/exit strategies, personal item management, and courteous phone use. Pushing all the buttons of hilarity, this compact guide offers key tips for graceful shared-space navigation. Elevate your manners and enjoy this essential advice for every elevator encounter!
Manners in the Doctor’s Office
Buckle up for a delightful journey through healthcare etiquette with Monica Earley and Andy Andrews in this episode of Protocol Conversations! They share engaging stories and practical tips on everything from proper greetings at the doctor’s office to considerate behavior in the waiting room. Discover the right way to manage speakerphone etiquette in public and learn the ins and outs of being an exemplary patient or medical staffer. While the laughs are plenty, the advice is invaluable, offering a perfect blend of entertainment and essential etiquette for navigating the healthcare world. Don’t miss out on this insightful yet entertaining exploration of medical manners!
Monopoly
Join Monica Earley in a fun and intriguing exploration of Monopoly, a game that dominates one-third of global board game sales! Discover its transformation from The Landlord’s Game to a capitalist icon and Hasbro’s clever strategy leading to their market monopoly. Learn about unique editions, the company’s expansion into entertainment, and the game’s massive financial success. Dive into the history and strategy behind Monopoly’s enduring popularity in this captivating Betcha Didn’t Know!
Being a Gracious Guest
What does “being on time” really mean? Should you bring a hostess gift? And how do you handle a buffet or drop-in party? In this month’s Protocol Conversation, Monica Earley and Andy share laugh-out-loud stories and essential tips on how to navigate social gatherings with grace. Tune in for expert advice that will have you prepared for holiday parties!
Small Talk
In this month’s Protocol Conversation, Monica Earley unpacks the art of small talk. Learn to conquer “mingle phobia,” navigate events, and avoid (what can sometimes be hilarious…at least in this video!) controversial topics. Master conversation with these expert tips!
Airport Manners
The airport: a hub of unique, amusing, and sometimes downright puzzling human behavior. In this month’s Protocol Conversation, Monica Earley and Andy Andrews share laugh-out-loud airport experiences while discussing the “must-have manners” before jetting off. So don’t just Talk and Stand Around, TSA is waiting for you!
August 10, 2023
Monica Earley is in the studio to record the next Protocol Conversation on airport manners.
The Emperor’s New Clothes
First published in 1837, this tale is a timeless satire on human vanity, conformity, and the fear of speaking out against popular opinion.