Protocol Conversations

Get ready for a soft skills masterclass with Monica Earley and Andy Andrews, and discover why a warm smile, eye contact, and a genuine “hello” can do wonders in customer service. With Monica’s military-grade insights and Andy’s signature humor, learn how small actions can turn casual shoppers into loyal customers. Whether you’re managing a team or simply looking to improve your people skills, this Protocol Conversation is packed with tips that make all the difference.

Get ready to zoom into proper video call etiquette with Monica Earley and Andy Andrews! In this laugh-out-loud Protocol Conversation, learn why pants are always part of the dress code, how to keep distractions at bay, and why your mute button is your best friend. Whether you’re a CEO or just trying to impress Grandma, these tips will ensure your next Zoom call goes off without a hitch—or an embarrassing snack attack. Don’t miss it!

Ready to take your rideshare etiquette up a gear? Join Monica Earley and Andy Andrews as they ride through the do’s and don’ts of taxi and Uber etiquette! From securing your spot as the passenger-in-chief to avoiding a food fiasco on wheels, this humorous yet practical guide will have you tipping your hat to better manners—and maybe even your driver! Buckle up for a journey filled with laughs and insights that’ll make your next ride a smooth one.

Join Monica Earley, Former Chief of Protocol for Air Force Special Operations, as she quizzes the ever-entertaining Andy Andrews in this month’s Protocol Conversation. With a year’s worth of etiquette lessons on the line, will Andy pass Monica’s test? From airplane armrests to napkin ring uses, prepare for an episode brimming with unexpected answers, delightful banter, and infectious laughter that’s guaranteed to entertain and enlighten!

“Going up?” Join Monica Early on a ride through elevator etiquette in this month’s Protocol Conversation. Monica and Andy navigate the ups and downs of elevator behavior, including entry/exit strategies, personal item management, and courteous phone use. Pushing all the buttons of hilarity, this compact guide offers key tips for graceful shared-space navigation. Elevate your manners and enjoy this essential advice for every elevator encounter!

Buckle up for a delightful journey through healthcare etiquette with Monica Earley and Andy Andrews in this episode of Protocol Conversations! They share engaging stories and practical tips on everything from proper greetings at the doctor’s office to considerate behavior in the waiting room. Discover the right way to manage speakerphone etiquette in public and learn the ins and outs of being an exemplary patient or medical staffer. While the laughs are plenty, the advice is invaluable, offering a perfect blend of entertainment and essential etiquette for navigating the healthcare world. Don’t miss out on this insightful yet entertaining exploration of medical manners!

What does “being on time” really mean? Should you bring a hostess gift? And how do you handle a buffet or drop-in party? In this month’s Protocol Conversation, Monica Earley and Andy share laugh-out-loud stories and essential tips on how to navigate social gatherings with grace. Tune in for expert advice that will have you prepared for holiday parties!

In this month’s Protocol Conversation, Monica Earley unpacks the art of small talk. Learn to conquer “mingle phobia,” navigate events, and avoid (what can sometimes be hilarious…at least in this video!) controversial topics. Master conversation with these expert tips!

The airport: a hub of unique, amusing, and sometimes downright puzzling human behavior. In this month’s Protocol Conversation, Monica Earley and Andy Andrews share laugh-out-loud airport experiences while discussing the “must-have manners” before jetting off. So don’t just Talk and Stand Around, TSA is waiting for you!