In this Protocol Conversation, Monica Earley and Andy Andrews tackle a skill that seems to be fading fast—diplomacy. From historic brawls in Congress to modern-day political clashes, they explore what it really means to communicate with tact, negotiate effectively, and resolve conflicts without hostility. Can we bring diplomacy back into our conversations at home, in the workplace, and even in our government? Tune in for real-world examples, practical advice, and a few entertaining stories that will have you rethinking the way you handle disagreements.

In this Protocol Conversation, Monica Earley and Andy Andrews dive into the world of tipping etiquette—when to tip, how much to tip, and when it’s perfectly okay not to tip. From the origins of the word “tip” to modern tipping customs, they cover everything from restaurant waitstaff to Uber drivers, hotel valets, and beyond. Packed with practical advice and a few funny stories, this conversation will have you rethinking your tipping habits and ready to navigate the unwritten rules with confidence.

In this Protocol Conversation, Monica Earley explores the significance of saying “thank you” and the timeless practice of writing thank-you notes. From January’s designation as National Thank You Month to practical advice on crafting impactful notes, Monica shares tips to inspire gratitude in every interaction. Learn how a simple handwritten note can set you apart, foster meaningful connections, and even open doors to new opportunities. Whether you’re a seasoned note-writer or a reluctant one, this episode will leave you inspired to embrace the power of appreciation.

Join Monica Earley and Andy Andrews as they dive into the art of civility—because let’s face it, the world could use a refresher course. With Monica’s sharp wit and Andy’s knack for storytelling, this episode blends laughter with life lessons, proving that manners aren’t just for your grandmother’s dinner table. From George Washington’s 14-year-old wisdom to mastering the fine art of smiling through disagreement, you’ll learn how being civil can open doors and save relationships. It’s insightful, it’s funny, and it just might make you think twice before hitting “send” on that snarky email.

Get ready for a soft skills masterclass with Monica Earley and Andy Andrews, and discover why a warm smile, eye contact, and a genuine “hello” can do wonders in customer service. With Monica’s military-grade insights and Andy’s signature humor, learn how small actions can turn casual shoppers into loyal customers. Whether you’re managing a team or simply looking to improve your people skills, this Protocol Conversation is packed with tips that make all the difference.

Get ready to zoom into proper video call etiquette with Monica Earley and Andy Andrews! In this laugh-out-loud Protocol Conversation, learn why pants are always part of the dress code, how to keep distractions at bay, and why your mute button is your best friend. Whether you’re a CEO or just trying to impress Grandma, these tips will ensure your next Zoom call goes off without a hitch—or an embarrassing snack attack. Don’t miss it!

Ready to take your rideshare etiquette up a gear? Join Monica Earley and Andy Andrews as they ride through the do’s and don’ts of taxi and Uber etiquette! From securing your spot as the passenger-in-chief to avoiding a food fiasco on wheels, this humorous yet practical guide will have you tipping your hat to better manners—and maybe even your driver! Buckle up for a journey filled with laughs and insights that’ll make your next ride a smooth one.

Join Monica Earley, Former Chief of Protocol for Air Force Special Operations, as she quizzes the ever-entertaining Andy Andrews in this month’s Protocol Conversation. With a year’s worth of etiquette lessons on the line, will Andy pass Monica’s test? From airplane armrests to napkin ring uses, prepare for an episode brimming with unexpected answers, delightful banter, and infectious laughter that’s guaranteed to entertain and enlighten!

“Going up?” Join Monica Early on a ride through elevator etiquette in this month’s Protocol Conversation. Monica and Andy navigate the ups and downs of elevator behavior, including entry/exit strategies, personal item management, and courteous phone use. Pushing all the buttons of hilarity, this compact guide offers key tips for graceful shared-space navigation. Elevate your manners and enjoy this essential advice for every elevator encounter!