In this Protocol Conversation, Monica Earley shares a practical list of everyday courtesies that are easy to overlook but make all the difference in how we treat—and are treated by—others. From holding the door to tucking away your phone at the dinner table or respecting people’s time, these small acts of kindness and respect create a lasting impression. With plenty of laughs and real-life stories, Andy and Monica show that manners aren’t just old-fashioned niceties—they’re powerful tools for building relationships, earning respect, and opening doors in life.

Monica Earley, Wisdom Harbour’s Chief Protocol Officer, is back with another hilarious and enlightening year-end recap! In this special Protocol Conversation, she puts Andy Andrews to the test—quizzing him on everything from tipping etiquette and thank-you notes to diplomatic disagreements and destination weddings. Can Andy recall a year’s worth of lessons in manners and civility? Expect thoughtful insights, laugh-out-loud moments, and a few stories you won’t believe are true.

From cultural customs and clothing choices to what not to do with your phone in public, this lighthearted but insightful episode of Protocol Conversations will make you rethink how you represent yourself—and your country—when traveling. Former Chief of Protocol for Air Force Special Operations Monica Earley shares practical tips (and a few eye-opening stories) for being respectful and prepared wherever your passport takes you. Whether you’re heading overseas or just out of state, this is a conversation worth carrying with you.

Silence might not sound like much of a topic…until you realize how little of it we actually allow into our lives. In this engaging and refreshingly funny Protocol Conversation, Monica Earley shares simple, practical ways to build intentional quiet into your day—and why it matters more than you think. From car rides without the radio to beachside sunrises, these small shifts can reset your mind, refocus your energy, and yes…you may find yourself looking for more time just like it.

In this Protocol Conversation, Monica Earley and Andy Andrews tackle a skill that seems to be fading fast—diplomacy. From historic brawls in Congress to modern-day political clashes, they explore what it really means to communicate with tact, negotiate effectively, and resolve conflicts without hostility. Can we bring diplomacy back into our conversations at home, in the workplace, and even in our government? Tune in for real-world examples, practical advice, and a few entertaining stories that will have you rethinking the way you handle disagreements.

In this Protocol Conversation, Monica Earley and Andy Andrews dive into the world of tipping etiquette—when to tip, how much to tip, and when it’s perfectly okay not to tip. From the origins of the word “tip” to modern tipping customs, they cover everything from restaurant waitstaff to Uber drivers, hotel valets, and beyond. Packed with practical advice and a few funny stories, this conversation will have you rethinking your tipping habits and ready to navigate the unwritten rules with confidence.

In this Protocol Conversation, Monica Earley explores the significance of saying “thank you” and the timeless practice of writing thank-you notes. From January’s designation as National Thank You Month to practical advice on crafting impactful notes, Monica shares tips to inspire gratitude in every interaction. Learn how a simple handwritten note can set you apart, foster meaningful connections, and even open doors to new opportunities. Whether you’re a seasoned note-writer or a reluctant one, this episode will leave you inspired to embrace the power of appreciation.

Join Monica Earley and Andy Andrews as they dive into the art of civility—because let’s face it, the world could use a refresher course. With Monica’s sharp wit and Andy’s knack for storytelling, this episode blends laughter with life lessons, proving that manners aren’t just for your grandmother’s dinner table. From George Washington’s 14-year-old wisdom to mastering the fine art of smiling through disagreement, you’ll learn how being civil can open doors and save relationships. It’s insightful, it’s funny, and it just might make you think twice before hitting “send” on that snarky email.

Get ready for a soft skills masterclass with Monica Earley and Andy Andrews, and discover why a warm smile, eye contact, and a genuine “hello” can do wonders in customer service. With Monica’s military-grade insights and Andy’s signature humor, learn how small actions can turn casual shoppers into loyal customers. Whether you’re managing a team or simply looking to improve your people skills, this Protocol Conversation is packed with tips that make all the difference.