Soft Skills in Customer Service
with Monica Earley

Get ready for a soft skills masterclass with Monica Earley and Andy Andrews, and discover why a warm smile, eye contact, and a genuine “hello” can do wonders in customer service. With Monica’s military-grade insights and Andy’s signature humor, learn how small actions can turn casual shoppers into loyal customers. Whether you’re managing a team or simply looking to improve your people skills, this Protocol Conversation is packed with tips that make all the difference.

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