Life Skills

Equip students with essential life skills that go beyond the classroom. This category includes videos on problem-solving, time management, emotional intelligence, and other critical skills needed for personal and professional success.

Soft Skills in Customer Service

Soft Skills in Customer Service

Get ready for a soft skills masterclass with Monica Earley and Andy Andrews, and discover why a warm smile, eye contact, and a genuine “hello” can do wonders in customer service. With Monica’s military-grade insights and Andy’s signature humor, learn how small actions can turn casual shoppers into loyal customers. Whether you’re managing a team or simply looking to improve your people skills, this Protocol Conversation is packed with tips that make all the difference.

Zoom Etiquette

Zoom Etiquette

Get ready to zoom into proper video call etiquette with Monica Earley and Andy Andrews! In this laugh-out-loud Protocol Conversation, learn why pants are always part of the dress code, how to keep distractions at bay, and why your mute button is your best friend. Whether you’re a CEO or just trying to impress Grandma, these tips will ensure your next Zoom call goes off without a hitch—or an embarrassing snack attack. Don’t miss it!

Taxi and Rideshare Manners

Taxi and Rideshare Manners

Ready to take your rideshare etiquette up a gear? Join Monica Earley and Andy Andrews as they ride through the do’s and don’ts of taxi and Uber etiquette! From securing your spot as the passenger-in-chief to avoiding a food fiasco on wheels, this humorous yet practical guide will have you tipping your hat to better manners—and maybe even your driver! Buckle up for a journey filled with laughs and insights that’ll make your next ride a smooth one.

Proper WEDiquette

Proper WEDiquette

Join former Chief of Protocol for Air Force Special Operations, Monica Earley, in a lively and enlightening episode on wedding etiquette! Monica and her host share hilarious anecdotes while offering practical tips on how to be the perfect wedding guest. From RSVPs to dress codes, this Protocol Conversation covers all you need to know. Sprinkled with humor and real-life stories, you won’t want to miss out on the laughs and wisdom!

Protocol Quiz: A Year in Review

Protocol Quiz: A Year in Review

Join Monica Earley, Former Chief of Protocol for Air Force Special Operations, as she quizzes the ever-entertaining Andy Andrews in this month’s Protocol Conversation. With a year’s worth of etiquette lessons on the line, will Andy pass Monica’s test? From airplane armrests to napkin ring uses, prepare for an episode brimming with unexpected answers, delightful banter, and infectious laughter that’s guaranteed to entertain and enlighten!

Elevator Manners

Elevator Manners

“Going up?” Join Monica Early on a ride through elevator etiquette in this month’s Protocol Conversation. Monica and Andy navigate the ups and downs of elevator behavior, including entry/exit strategies, personal item management, and courteous phone use. Pushing all the buttons of hilarity, this compact guide offers key tips for graceful shared-space navigation. Elevate your manners and enjoy this essential advice for every elevator encounter!

Navigating Sibling Challenges

Navigating Sibling Challenges

Explore the challenges and rewards of sibling relationships in this insightful Salty Mug. Briley Crisafi shares personal stories of misunderstandings and arguments, shedding light on the deep need for empathy and understanding. This episode isn’t just about navigating sibling dynamics; it’s a call to improve communication and strengthen bonds by truly listening and valuing each other’s perspectives.

Manners in the Doctor’s Office

Manners in the Doctor’s Office

Buckle up for a delightful journey through healthcare etiquette with Monica Earley and Andy Andrews in this episode of Protocol Conversations! They share engaging stories and practical tips on everything from proper greetings at the doctor’s office to considerate behavior in the waiting room. Discover the right way to manage speakerphone etiquette in public and learn the ins and outs of being an exemplary patient or medical staffer. While the laughs are plenty, the advice is invaluable, offering a perfect blend of entertainment and essential etiquette for navigating the healthcare world. Don’t miss out on this insightful yet entertaining exploration of medical manners!

Protocol Conversations: New Year Resolutions

Protocol Conversations: New Year Resolutions

Dive into an engaging and entertaining episode of Protocol Conversations with Monica Earley, former Chief Protocol Officer for Air Force Special Operations. In this session, Monica delves into five distinctive resolutions centered around manners, covering everything from the basic courtesy of greeting others to the nuances of the U.S. flag code. Filled with humor and wit, Monica and Andy examine the significance of these resolutions in everyday life, providing useful advice to kick off the new year on a positive note. Don’t miss out on this delightful blend of fun and practicality!

Working a Room

Working a Room

Join Monica Early in this enlightening conversation on “working a room.” Discover essential social etiquette and networking strategies crucial for navigating holiday events and beyond. You’ll hear about making impactful first impressions, adapting your personality type, engaging in meaningful interactions, and more! Elevate your holiday social skills with these expert insights in this month’s Protocol Conversation.

Being a Gracious Guest

Being a Gracious Guest

What does “being on time” really mean? Should you bring a hostess gift? And how do you handle a buffet or drop-in party? In this month’s Protocol Conversation, Monica Earley and Andy share laugh-out-loud stories and essential tips on how to navigate social gatherings with grace. Tune in for expert advice that will have you prepared for holiday parties!

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