Say It So They Get It: The Real Secret to Earning Trust
By Tami Nantz
A person looking confused during a business pitch or presentation

You know what’s impressive? A salesperson who can explain what they sell. You know what’s not impressive? The one who spends ten minutes talking and leaves you wondering, “Wait… what do you actually do?”

We’ve all met that person — maybe even been that person. They’re convinced enthusiasm will make up for vagueness. Spoiler alert: it does not.

When it comes to business, clarity beats persuasion every single time. Why? Because people don’t buy what they don’t understand. And if they’re confused, they’re not thinking, “Wow, this person’s mysterious and intriguing!” They’re thinking, “Nope. Next.”

Persuasion tries to push. Clarity invites. It says, “Here’s who I am, here’s what I do, and here’s how it helps you.” That’s the kind of confidence people trust. It’s not slick — it’s solid.

Think about it: you don’t have to convince someone that clean water is better than muddy water — they can see the difference. The same goes for communication. If your message is clear, you don’t have to over-explain, over-sell, or overcompensate. People get it — and they trust you because they get it.

✦ ✦ ✦
A whiteboard cluttered with corporate buzzwords and jargon

The Buzzword Trap

Clarity takes effort. It’s easier to hide behind buzzwords and filler phrases than to say what you actually mean. “We offer integrated solutions for scalable synergy” sounds fancy — until someone asks, “So… you make software?” Suddenly, all that strategic synergy melts into a puddle of confusion.

Somewhere along the line, business communication got hijacked by people who think big words make you sound important. They don’t. They just make you sound like you charge by the syllable.

It’s not just in sales, either. Students, freelancers, and executives all fall into the same trap — overcomplicating what they’re trying to say because they think it’ll sound smarter. But the smartest communicators are the ones who make the complicated sound simple. Albert Einstein said, “If you can’t explain it simply, you don’t understand it well enough.” He wasn’t wrong.

Two people having a direct, warm, and engaged conversation

Words That Work

Imagine if businesses wrote like normal humans. The difference is striking:

Instead of:

“We leverage innovative frameworks to optimize client outcomes.”

Try:

“We help businesses work better.”

Instead of:

“We utilize forward-facing strategies to increase engagement.”

Try:

“We help more people notice what you do.”

See the difference? The second version builds connection, not confusion. It’s not trying to impress — it’s trying to communicate. And that distinction is everything.

✦ ✦ ✦
Two people sharing a warm, genuine handshake conveying trust

Clarity Is Profitable

Here’s the best part: clarity isn’t just polite — it’s profitable. When people trust you, they buy faster, stay longer, and refer more friends. Why? Because they don’t feel tricked. They feel understood.

In business — and honestly, in life — that’s the real win. Clarity says, “You can count on me to tell you the truth.” It’s why you prefer the mechanic who says, “It’ll be $200, done by Friday” over the one who says, “Well, it depends on the variable diagnostic factors.” You’re not just paying for the service. You’re paying for peace of mind.

When people trust you, they buy faster, stay longer, and refer more friends.

So whether you’re writing an email, building a brand, or explaining what you do for a living at a family reunion, the goal is the same: make it make some sense. Because if Grandma can understand your business in one sentence, your clients will, too.

✦ ✦ ✦

The One-Read Test

Before you hit “send” on that next pitch, proposal, or post, ask yourself one simple question: “Would a normal person understand this in one read?”

If the answer is yes — congratulations. You’re already more persuasive than half the internet.

If the answer is no, take a deep breath, cut the fluff, and try again. You don’t need to sound impressive. You need to be understood.

Words that confuse lose clients.
Words that are clear win trust.
And trust, every single time, wins business.

Loading...